Account & Login Assistance
- How to register for a MoneyHero account?
- How to delete MoneyHero account?
- I can't sign up / login to my account
- I can't verify my email address
- I can't remember my username or password
- I can't reset my password because I'm not getting the recovery email
Website & App Assistance
Application Assistance
Redemption Form Assistance
- I didn't get the email with the reward redemption form
- I can't find the form to claim my reward.
- The link to the reward form isn't working
- I can't find my Application Reference Number / Policy Number (ARN)
- The reward form is asking for information I don't have
- I'm having trouble with the reward form (website errors, slow loading)
Rewards & Promotions Assistance
- If the gift I received is not functioning properly or is damaged, what should I do?
- When can I receive my rewards?
- I didn't get the rewards redemption notice
- How to Escalate Digital Voucher Issues for R360?
- Can I change my collection centre to collect my rewards?
- I’m confused with all the ongoing promotions.