Account & Login Assistance
- I can't sign up / login to my account
- I can't verify my email address
- I can't remember my username or password
- I can't reset my password because I'm not getting the recovery email
- My account dashboard is showing wrong applications / wrong application status
- My account information is wrong or out of date
Website & App Assistance
Application Assistance
Redemption Form Assistance
- I didn't get the email with the reward form
- I can't find the form to claim my reward.
- The link to the reward form isn't working
- I can't find my Application Reference Number / Policy Number (ARN)
- The reward form is asking for information I don't have
- I'm having trouble with the reward form (website errors, slow loading)
Rewards & Promotions Assistance
- I’m confused with all the ongoing promotions.
- I have trouble applying the promotion
- I missed out on a promotion because I couldn’t decide in time.
- I met the requirements but my reward was rejected
- I can't sign up / login to my account
- I can't access the website to claim my reward