MoneyHero is not responsible for providing warranty services for any products. All product warranty services will be provided in accordance with the warranty terms and conditions of the respective product's official dealers in Hong Kong.
If the gift you received is not functioning properly or is damaged:
If the product is still under warranty:
Please contact the Hong Kong authorized agent of the relevant product. The agent will provide maintenance services based on the product's warranty terms and conditions. If you are unable to find the contact information for the relevant Hong Kong agent, you can reach out to our customer service team for assistance.
If the product is out of warranty:
You may still contact the agent to seek assistance or maintenance services, but please note that the agent may charge a fee. For further details, please contact the relevant product's authorized agent directly.