MoneyHero compares different financial products available in Hong Kong to help you choose the ones that suit you best, supporting you in achieving financial wellness!
MoneyHero has an exclusive offer for you to show our appreciation for your support. Simply apply for designated financial products through MoneyHero, follow the steps below, and once your application is verified by the financial institution as being submitted through MoneyHero, we will arrange to distribute the exclusive MoneyHero offer.
Note: The following process applies only to the redemption of standard MoneyHero exclusive offers.
If you have any questions regarding the redemption process for time-limited exclusive offers, please refer to the terms and conditions of the relevant promotion or stay updated on the progress of our flash exclusive credit card reward redemptions.
How to Qualify for MoneyHero Exclusive Offers?
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MoneyHero exclusive offers are available to users who successfully apply for eligible financial products through MoneyHero. Financial institutions verify your application via the dedicated website link provided through the "Apply Now" button, confirming it was submitted via MoneyHero.
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To ensure the bank can track your application through the MoneyHero link, please:
- Disable any ad-blocking tools and/or your browser’s "Incognito mode" before applying.
- Avoid clicking on any advertisements or browsing other websites during the application process, as this may prevent the bank from recognizing your application as originating from MoneyHero.
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In general, MoneyHero exclusive offers are only available to new customers of the relevant financial institution. However, some offers may also be available to existing customers. The reward conditions for exclusive offers will be specified in the "Product Features" section. If you're unsure whether you qualify as a new customer for the financial institution, MoneyHero recommends contacting the institution directly for confirmation.
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After submitting your application, be sure to record the application reference number provided by the financial institution. We will use the reference number you provide to verify your reward eligibility with the bank or third-party reporting systems.
- Forgot your application reference number? You can retrieve it by contacting the customer service hotline of the relevant financial institution and providing the necessary information.
What Are the Procedures for Redeeming a MoneyHero Exclusive Offer?
To redeem an exclusive offer, after successfully receiving approval for your card, please contact our customer support team to provide the relevant information before the specified deadline to obtain the reward redemption form.
Once the form submission deadline has passed, we will forward all information to the respective bank or third-party for verification, ensuring your application was successfully made through MoneyHero. Upon confirmation of your eligibility by the bank or third party, we will promptly begin preparing your selected exclusive reward and arrange for its delivery.
The redemption process takes at least 8 weeks from the time the financial institution confirms your reward eligibility or as specified in the terms and conditions of the relevant promotion. The time required may vary due to approval, spending, or other practical factors.