Thank you for applying for financial products through MoneyHero.
We've made it easier for you to keep track of your exclusive rewards application. There's now a dedicated section on the MoneyHero member login page where you can monitor the progress of your application. As a MoneyHero member, you can log in anytime to check how things are going with your exclusive rewards application.
How to register / login MoneyHero account?
If you have any questions regarding the application progress, you can refer to the table below:
| Application Status | Description | Lead Time |
| Pending Approval |
We are verifying your MoneyHero exclusive rewards eligibility with the financial institution. A response is expected within the next 10 weeks. Learn more about the process here. We will update the application status as soon as any updates arrive. |
Around 10 weeks from the submission of the reward redemption form. |
| Pending Approval (Appeal) |
We are awaiting the decision on your rejection appeal with the financial institution. We will notify you as soon as any updates arrive. Thank you for your patience. |
Around 2-4 weeks upon receiving your request. |
| Proof of Approval Required |
This application requires the proof of approval provided the financial product provide. You can contact our 24/7 AI customer support through the Help Centre. (applicable for specific campaigns). and we will start processing your application once we receive the necessary proof. |
N/A |
| Duplicated Claim form Submitted |
We have detected multiple reward redemption forms submitted under your application. You can contact our 24/7 AI customer support through the Help Centre to help rectify this issue. |
N/A |
| Approved |
Congratulations! Your application has been approved. We are now processing your rewards. You should receive further instructions via email within the next 8 weeks. Thank you for your patience as we prepare your rewards. Please check your email regularly, including your junk/spam folder. |
Around 8 weeks after your rewards eligibility is confirmed. |
| Reward Ready |
Congratulations! Your rewards are ready for redemption. We sent you a redemption letter by email. Please follow the instructions in the email to claim your rewards. Check your spam or junk folder as well. If you have not received the redemption email, You can contact our 24/7 AI customer support through the Help Centre.. |
N/A |
| Reward Claimed | You have successfully claimed your rewards. Thank you for supporting MoneyHero! | N/A |
| Rejected |
Your application has been rejected as it did not meet the terms and conditions required by the financial institution. If you believe this is an error, please contact our Support Team. We are here to assist you. Thank you for your participation and we look forward to serving you again. |
N/A |
| Reward Expired |
Oh no! It looks like your reward has expired as it was not claimed within the specified period. Please don't worry— You can contact our 24/7 AI customer support through the Help Centre.. |
N/A |
If you have any other questions regarding reward redemption, You can contact our 24/7 AI customer support through the Help Centre! We’re here to help!