Thank you for applying your desired financial products via MoneyHero!
We understand that you might have questions on the meaning of different application statuses, you may refer to the table below for the actual status which might help you to understand more.
| Application Status | Description | Lead Time |
| Pending Approval |
We are verifying your MoneyHero exclusive rewards eligibility with the financial institution. A response is expected within the next 10 weeks. Learn more about the process here. We will update the application status as soon as any updates arrive. |
Around 10 weeks from the submission of the reward redemption form. |
| Pending Approval (Appeal) |
We are awaiting the decision on your rejection appeal with the financial institution. We will notify you as soon as any updates arrive. Thank you for your patience. |
Around 2-4 weeks upon receiving your request. |
| Proof of Approval Required |
This application requires the proof of approval provided the financial product provide. Contact our customer support team and Email required documents (applicable for specific campaigns). and we will start processing your application once we receive the necessary proof. |
N/A |
| Duplicated Claim form Submitted |
We have detected multiple reward redemption forms submitted under your application. Please Contact our customer support team to help rectify this issue. |
N/A |
| Approved |
Congratulations! Your application has been approved. We are now processing your rewards. You should receive further instructions via email within the next 8 weeks. Thank you for your patience as we prepare your rewards. Please check your email regularly, including your junk/spam folder. |
Around 8 weeks after your rewards eligibility is confirmed. |
| Reward Ready |
Congratulations! Your rewards are ready for redemption. We sent you a redemption letter by email. Please follow the instructions in the email to claim your rewards. Check your spam or junk folder as well. If you have not received the redemption email, Contact our customer support team. |
N/A |
| Reward Claimed | You have successfully claimed your rewards. Thank you for supporting MoneyHero! | N/A |
| Rejected |
Your application has been rejected as it did not meet the terms and conditions required by the financial institution. If you believe this is an error, please contact our Support Team. We are here to assist you. Thank you for your participation and we look forward to serving you again. |
N/A |
| Reward Expired |
Oh no! It looks like your reward has expired as it was not claimed within the specified period. Please don't worry—Contact our customer support team for assistance. |
N/A |
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